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Pontica Solutions
Pontica Solutions is a Bulgarian BPO and ITO company, founded as a start-up in 2015 by Ivan Georgiev and Evgeni Borisov – professionals with more than 10 years of experience in the outsourcing industry. The company was recognised with many international business awards, some of which ‘Start-up of the Year’, ‘Company of the Year in Business Services’, ‘Best Customer Service Department of the Year’, ‘Founders of the Year’ and ‘People’s Choice Award’.
Pontica is delivering services in more than 20 languages for world’s famous clients in the Hi-Tech, FinTech, Logistics and SaaS industry. The company offers a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing, and IT.
Today, Pontica is one of the fastest-growing companies in the sector with more than 600 team members working in Sofia, Varna and Krakow (Poland).
Pontica Solutions YouTube channel
Open positions
Training Coordinator with French & English
Customer Support Specialist with French and English
Customer Success Specialist with French and English
Telus International Europe
TELUS International Bulgaria is the leader in the BPO sector with a team of over 3800 people in Sofia and Plovdiv. We have almost 55,000 team members across 20 countries. TELUS International Bulgaria offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.
French Speaking Travel Experience Advisor for Airbnb
German Speaking Travel Experience Advisor for Airbnb
Italian Speaking Travel Experience Advisor for Airbnb
Rent-a-car Representative with French
Game Support Representative with Italian and English
Dutch Speaking Customer Support Specialist
CODIX Bulgaria
CODIX is the software company that has developed iMX – the event-driven enterprise management system. Its innovative blend of technologies optimizes the rapid implementation of tools customized to meet the requirements of each client, making it the leading software in several industries.
CODIX now operates in 13 countries – France, Bulgaria, USA, Canada, Tunisia, Vietnam, Mexico, Spain, Germany, Czech Republic, Romania, Colombia, and UK. The company’s top-level multi-disciplinary team of over 780 professionals is dedicated to the implementation, maintenance, and constant evolution of the company’s unique product – iMX. The software is currently used in 28 languages by more than 50 000 users in 50 countries.
CODIX has become the leading software provider for Debt Collection, Commercial Finance, Factoring, Asset-Based Lending, and Trade Finance IT systems thanks to a few simple but strong values:
A company owned by its founders, engaged actively in the business, allowing long-term investments with no pressure for short-term revenues, strong and dedicated relationship with our clients taste for expertise, excellence, and common sense.
CODIX is an active player in the development of new technologies, such as interoperability standards, SOAP and REST services, Blockchain systems, supporting disruptive business plans, and constantly searching for new ways to address emerging new practices.
We work in close collaboration with our Fintech Clients and well-established financial institutions, as well as with cutting-edge providers of complementary services like OSMO, Atradius, Euler Hermes, Risk Factor, COFACE, Dun & Bradstreet, and many more.
Our unique goal is to always be ahead of the curve, to include features in iMX before our Clients need them, and to provide a software solution that eases and secures daily operations in the various functional domains covered by iMX.
QUALITY POLICY
CODIX is ISO 9001-2015 certified, which relies on its efficient quality management system.
Corporate-Communication-Coordinator
Data-Processing-and-Variable-Data-Specialist
Java-Web-Services_BackEnd-Developer
Junior-Oracle-Database-Administrator
Project-Coordinator-with-French_German_Spanish
Training-specialist-(IT-oriented)
Tinqin
TINQIN, créée en 2013, est une société spécialisée dans le secteur de l’assurance et de la protection sociale proposant des solutions innovantes. Nos offres logicielles et de services à fortes valeurs ajoutées basées sur les dernières technologies du marché accompagnent nos clients dans leurs projets de transformation.
Nous avons réalisé une forte croissance ces dernières années, grâce à nos clients qui nous ont fait confiance dans la durée et à l’engagement de nos collaborateurs. Nos valeurs sont en quelques mots la conviction, la bienveillance, l’audace, le pragmatisme, l’humilité et l’enthousiasme.
f de projet informatique avec Français et Anglais
Analyste business avec Français
Gestionnaire traitement et saisie de documents avec Français
Concentrix
With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights. Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Enter to learn more and engage in 1-on-1 chats.
Open Positions
French Sport Support Associate
Content Integrity Agent with French
French Customer Support Professional for The Bridge
Customer Care Agent for a Healthcare Company with French
Customer Care Agent for a Healthcare Company with French – Canada shift
Marketing Specialist – Customer Onboarding with French
E-Commerce Advisor with French for Timberland, Vans, The North Face, Eastpack, Kipling, Napapijri
Sales Specialist with French for Professional Network Platform
PPD
Open Positions
QUALITY AND TRAINING SPECIALIST WITH GERMAN/FRENCH AND ENGLISH- SOFIA, BULGARIA
Sofia 115G Tsarigradsko Shosse – Sofia – BG
JOB DESCRIPTION
Summarized Purpose:
Oversees and coordinates quality and/or training programs and activities. Leads or performs quality reviews of customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry management and documentation practices. May serve as a liaison with the clients for training or quality topics.
Essential responsibilities and key activities:
- Conducts quality review and control of staff members’ work and monitors accuracy and completeness of information provided, including clinical content. Such work includes:
- Quality control on incoming Medical Information enquiry cases
- Quality control of cases tagged as Medical Information Enquiry
- Quality control of cases tagged as Safety reporting or Quality Complaint and routed to Safety/Quality department
- Ensures program consistency relative to compliance with the organization and client policies/procedures.
- Evaluates quality trends across the program and provides feedback and suggestions to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
- Schedules, develops and delivers training courses and content for all staff members when required. Conducts product or disease state training for staff members as required.
- Monitors effectiveness of training and observes training sessions, trends and assesses impact in employee performance. Modifies training to increase beneficial outcomes.
- Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
- Provides support for program-related audits.
- May assist with department projects.
Job Qualification
Key requirements:
- Either healthcare professionals or life science graduates
- At a minimum bilingual and shall provide support in both their target language (DE or FR) as well as English
- 2+ years’ experience as a contact center MIS or equivalent combination of education, training, and experience
- Prior QTS experience preferred/will be considered an advantage
Knowledge, Skills and Abilities:
- Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
- Good knowledge of drugs and drug information
- Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
- Firm organizational and time management skills
- Strong attention to detail and ability to multi-task
- Strong verbal and written communication skills
- Solid problem solving skills
- Strong computer skills including Microsoft Office
- Ability to train and mentor others
- Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
- Ability to work in a team environment and/or independently as needed
At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.
– We have a strong will to win – We earn our customer’s trust – We are gamechangers – We do the right thing – We are one PPD –
If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.
If you are interested in learning more, please send your resume to alexander.bachev@ppd.com, and we’ll set up a time to connect!
As we are likely to receive many applications, sometimes we are unable to provide feedback to everyone.
Diversity Statement
PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.
ID
197732
Organization
Medical Communications
Location
BG BG Sofia Sofia 115G Tsarigradsko Shosse
MEDICAL INFORMATION SPECIALIST WITH FRENCH – BULGARIA (REMOTE)
Sofia 115G Tsarigradsko Shosse – Sofia – BG
JOB DESCRIPTION
Medical Information Specialist with French, Bulgaria
PPD is looking for medical information specialists for its growing Medical Communications department.
Start a career you will enjoy!
Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.
As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.
Your typical day consists of:
- Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
- Triaging and responding to the medical enquiries using client approved resources
- Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
- Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
- Attending team and client meetings
- Performing assigned peer quality reviews
- Performing other ad-hoc activities according to PPD and client procedures
Job Qualification
What is required?
- A degree in a scientific discipline or life science degree e.g. Medicine, Pharmacy, Nursing, Biology, Psychology, Veterinary medicine or similar
- Fluency in French and English
- Capability to efficiently use computer systems (hardware and software)
- Organizational and time management skills
- Attention to detail
- Customer service oriented – compassionate, empathetic, patient
- Ability to work independently as well as part of a team
- Ability to maintain a positive and professional manner in challenging circumstances
What we offer?
- Competitive corporate benefits package, including health and dental insurance and various retail discounts
- Well organized onboarding and training period, with extensive support from experienced medical information specialists and the management team
- Opportunities to take additional training and responsibilities if you would like to expand your skillset and boost your career development
- Genuinely friendly, helpful, cooperative, and supportive multicultural team environment
- A great work-life balance
PPD Defining Principles:
– We have a strong will to win – We earn our customer’s trust – We are gamechangers – We do the right thing -We are one PPD –
If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you
Start your job application: click Apply Now
Diversity Statement
PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.
ID
153527
Organization
Medical Communications
Location
BG BG Sofia Sofia 115G Tsarigradsko Shosse
QUALITY AND TRAINING SPECIALIST WITH GERMAN/FRENCH AND ENGLISH- SOFIA, BULGARIA
Sofia 115G Tsarigradsko Shosse – Sofia – BG
JOB DESCRIPTION
Summarized Purpose:
Oversees and coordinates quality and/or training programs and activities. Leads or performs quality reviews of customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry management and documentation practices. May serve as a liaison with the clients for training or quality topics.
Essential responsibilities and key activities:
- Conducts quality review and control of staff members’ work and monitors accuracy and completeness of information provided, including clinical content. Such work includes:
- Quality control on incoming Medical Information enquiry cases
- Quality control of cases tagged as Medical Information Enquiry
- Quality control of cases tagged as Safety reporting or Quality Complaint and routed to Safety/Quality department
- Ensures program consistency relative to compliance with the organization and client policies/procedures.
- Evaluates quality trends across the program and provides feedback and suggestions to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
- Schedules, develops and delivers training courses and content for all staff members when required. Conducts product or disease state training for staff members as required.
- Monitors effectiveness of training and observes training sessions, trends and assesses impact in employee performance. Modifies training to increase beneficial outcomes.
- Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
- Provides support for program-related audits.
- May assist with department projects.
Job Qualification
Key requirements:
- Either healthcare professionals or life science graduates
- At a minimum bilingual and shall provide support in both their target language (DE or FR) as well as English
- 2+ years’ experience as a contact center MIS or equivalent combination of education, training, and experience
- Prior QTS experience preferred/will be considered an advantage
Knowledge, Skills and Abilities:
- Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
- Good knowledge of drugs and drug information
- Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
- Firm organizational and time management skills
- Strong attention to detail and ability to multi-task
- Strong verbal and written communication skills
- Solid problem solving skills
- Strong computer skills including Microsoft Office
- Ability to train and mentor others
- Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
- Ability to work in a team environment and/or independently as needed
At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.
– We have a strong will to win – We earn our customer’s trust – We are gamechangers – We do the right thing – We are one PPD –
If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.
If you are interested in learning more, please send your resume to alexander.bachev@ppd.com, and we’ll set up a time to connect!
As we are likely to receive many applications, sometimes we are unable to provide feedback to everyone.
Diversity Statement
PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.
ID
197732
Organization
Medical Communications
Location
BG BG Sofia Sofia 115G Tsarigradsko Shosse
Latécoère
With more than 100 years of experience in the aeronautics industry, Latécoère is a leader in the field of aero structures and interconnection systems. As an international leader in the field, Latécoère Group supports its prestigious customers in developing major aeronautics programs. The key players in the industry have long placed their trust in the Group: Airbus, ATR Boeing, Bombardier, Dassault Aviation, Thales, Embraer, etc.
Working at Latécoère means being part of a world-renowned aeronautics group, where taking the initiative and assuming responsibility are actively encouraged.
Our employees work on exciting and stimulating projects in the fields of Aero structures and Interconnection systems, and are given every opportunity to develop their expertise.
